Your Privacy is Our Priority: Protecting your personal information at hajee.biz is a core part of our commitment to you. This Privacy Policy explains what data we collect, why we collect it, and how it is used.
1Introduction
Hajee (hajee.biz) takes the privacy of its users very seriously. We believe every player's personal information belongs to them — and protecting it is our responsibility.
This Privacy Policy applies to information collected through the hajee.biz website and its applications. It is to be read alongside our Terms & Conditions' an integral part.
By using the hajee platform, you agree to the data collection and usage practices described in this Privacy Policy. We will notify you in advance of any changes.
2Data Collection
Hajee collects your information in several ways. Below is a detailed breakdown of what type of information is collected and under what circumstances:
| Data Type |
Example |
Collection Point |
| Personal Information |
Full name, date of birth, national ID number |
During registration and KYC verification |
| Contact Information |
Email, mobile number, address |
During Account Creation |
| Financial Information |
Mobile Pay/Nagad number, bank account details |
During Deposits & Withdrawals |
| Gaming Data |
Betting history, transaction records, session duration |
While Using the Platform |
| Technical Information |
IP address, browser type, device information |
Automatically Collected |
Collected from Third Parties: In certain cases, hajee may also collect information from payment processors, identity verification services, and fraud prevention agencies. This information is used solely to ensure the security of your account.
3Use of Information
Hajee uses the information it collects for the following purposes. Each purpose is clearly stated so you know exactly how your data is being used:
- Account Management: To complete registration, verify login, and update your profile.
- Payment Processing: To securely process deposits and complete withdrawal transactions.
- Service Improvement: hajee analyzes data to enhance your gaming experience and develop new features.
- Security Assurance: To detect and prevent fraud, account hacking, and other unlawful activities.
- Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and other regulatory requirements.
- Customer Support: To resolve your issues quickly and provide effective assistance.
- Promotional Communications: With your consent, to keep you informed about new hajee offers and promotions (you can unsubscribe at any time).
hajee's Commitment: We never use your information beyond the purposes stated above. Every use rests on a lawful basis — whether that's your consent, a contractual requirement, or a legal obligation.
4Data Sharing
Hajee strictly limits data sharing in accordance with its Privacy Policy. Information may only be shared in the following circumstances, and only in these circumstances:
- Service Providers: Payment processors (Mobile Pay, Nagad, Rocket), identity verification agencies, and IT infrastructure providers — all bound by a confidentiality agreement with hajee.
- Regulatory Authority: Relevant government authorities under gaming licensing regulators or legal directives.
- Legal Requirements: Where disclosure is required by court order, investigative proceedings, or any other valid legal process.
- Fraud Prevention: Limited information may be shared with relevant industry databases to help prevent fraud.
Strict Restrictions: hajee never sells or shares your data with advertising companies, data brokers, or any other third parties. Where data sharing with a partner is necessary, those partners are bound by hajee's strict privacy standards.
5Cookie Policy
Hajee.biz uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security, payment processing |
Deleted at end of session |
| Functional Cookies |
Language preferences, personalized settings |
1 Year |
| Analytical Cookies |
Site usage statistics, performance monitoring |
2 years |
| Marketing Cookies |
Display relevant offers (with consent only) |
30 Days |
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of certain site features.
6Data Retention
Hajee retains your information only for as long as necessary. Below are the retention periods for different types of data:
- Account Information: For up to 5 years while your account is active and after it is closed.
- Transaction Records: 5–7 years, as required by law.
- KYC Documents: 5 years from the date of verification, or as directed by regulatory guidelines.
- Customer Support Records: 2 years after the issue is resolved.
- Technical Logs: 90 days to 1 year for security purposes.
Once the retention period expires, hajee securely deletes or anonymises the data so that individuals can no longer be identified.
7Your Rights
You have several important rights under hajee's Privacy Policy. To exercise any of these rights, email us at support@hajee.biz:
Right to Access
You have the right to know what information hajee holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain circumstances, you may request that your personal data be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Portability
You have the right to receive your data in a machine-readable format.
Right to Object
You may object to marketing communications or certain types of data processing.
8Minor Protection
Hajee does not provide services to minors (under 18) under any circumstances. We do not knowingly collect personal data from anyone under the age of 18.
- Age verification is mandatory at registration.
- If hajee becomes aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.
- Parent or Guardian Notice: If you believe your child has created an account on hajee, please contact us immediately at support@hajee.biz.
Responsible Gaming: Beyond protecting minors, hajee remains fully committed to promoting responsible gaming. To learn more,
Responsible Gaming View Page.
9Security Measures
Hajee uses state-of-the-art technology to protect your data. Our security framework includes:
- SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
- Two-Factor Authentication (2FA): An additional layer of security at login.
- Firewall Protection: Advanced firewall and intrusion detection systems are active.
- Regular Security Audits: Regular audits are conducted by independent security experts.
- Restricted Access: Only authorized hajee staff have access to specific data.
- Data Breach Response: In the event of a data breach, affected users will be notified within 72 hours.
10Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. hajee's data protection team is always ready to respond to your requests.
Contact Details:
📧 Email: support@hajee.biz
💬 Live Chat: 24/7 at hajee.biz
⏱ Response Time: Typically within 48 hours
We provide support in Bangla at all times. Privacy-related complaints are taken seriously and resolved within the designated timeframe.